Shipping Policy
At Mayah Henry Jewellery, every order is prepared with meticulous care to ensure your piece arrives safely, securely, and within the expected timeframe. Below you will find our full shipping guidelines.
Processing Time
All orders are processed within 1–2 business days. During peak periods, processing may take slightly longer, but our team works diligently to prepare your jewellery with precision and care.
Shipping Timeframes
Once dispatched, orders are typically delivered within 5–7 business days. You will receive a shipping confirmation email containing your tracking details as soon as your parcel leaves our facility.
Please note: While we aim to deliver all orders within the stated timeframe, occasional delays may occur due to high seasonal demand, carrier disruptions, customs inspections, or other unforeseen logistical issues. These delays are rare but possible, and we appreciate your patience should they occur.
Shipping Destinations
We offer worldwide shipping. Delivery fees and estimated timeframes will be displayed at checkout based on your location.
Order Accuracy & Delivery Address
To ensure smooth delivery, please review your shipping information carefully at checkout. We are unable to redirect orders once they have been dispatched.
Tracking Your Order
Once your order has shipped, you will receive a tracking link via email that allows you to monitor your delivery in real time.
Lost, Missing, or Stolen Packages
Mayah Henry Jewellery is not responsible for packages marked as delivered but not received. If you believe your parcel is lost or stolen, please contact the courier directly. Our Client Care team will gladly assist with guidance where possible.
Customs, Duties & Taxes
For international orders, customs duties or import taxes may be applied by your local authority. These charges are not included in our shipping fees and are the responsibility of the customer.
Need Assistance?
For any shipping-related questions or concerns, our Client Care team is here to help. You may contact us at support@mayahenryjewellery.com